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Conflict Management & Dealing with Difficult Behaviours

Northern Training Division
Credential Earned: Training Certificate
Campus: Timmins, Distance

Managing conflict and dealing with difficult behaviours in the workplace can be tricky, complicated, and, stressful. Research confirms that not managing conflict and dealing with difficult behaviours at work can lead to reduced productivity, morale, and can snowball into resentment and bitterness, to name a few. Because of these and other reasons, how we handle these issues in the workplace can set the tone of what the workplace culture will be like. Learn how to implement strategies for continuous conflict management. Walk away knowing how to create an effective working environment and so much more!

Delivery: This course is taught in-person and virtually over zoom.

Course Description

  • Learn the causes of and reasons for conflict
  • Learn the steps to managing and dealing with people in conflict
  • Define difficult behaviors
  • Understand the reasons and causes of challenging behavior
  • Learn different techniques and tools to better cope, interact with & deal with difficult people in daily encounters
  • Create practical solutions for dealing with difficult behaviours and situations
  • Identify the best strategies to work better… with almost everyone
  • Learn how to create an effective working environment

Course Benefits

  • Gain a greater and more holistic understanding of conflict
  • Increase your confidence and competence in managing conflict and difficult conversations
  • Appreciate the pros and cons of conflict
  • Increase your confidence and competence in dealing with difficult behaviours and situations
  • Interact more effectively with difficult people
  • Gain a better understanding of one’s emotions that arise from difficult conversations
  • Increase self-awareness in terms of managing one’s responses better
  • Value the technique of debriefing after difficult situations

Registration

If we have upcoming training sessions available, they will appear below for you to register online.

If you have any questions about our training opportunities or would like to learn more about our options for businesses and employers, please contact training@northern.on.ca.

If you would like to be notified when additional dates are available, please send an email to training@northern.on.ca with the course name and you will be added to our notification list.

Conflict Management

Dates: Tuesday, September 24, 2024 to Tuesday, September 24, 2024
Location: Timmins Campus
Delivery: Hybrid, in-person and online
Cost: $ 310.75 (Includes HST)

Course Code: GN9690 Section: 180
Available seats left: 19



Schedule:
Tuesday 8:30 AM to 4:00 PM

Seeking corporate training opportunities for employees?

Contact us to learn more about our corporate training options for businesses and employers.

training@northern.on.ca

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